At Lone Star State Mitigation Inc. we have a reputation for customer service excellence and for delivering quality services for our customers time and time again. Our mission is to help others in need during critical times. We strive to have a positive impact on our community through our work and by providing meaningful employment. We are neighbors helping neighbors during a time of need.
Owners Katti & Michael Smith
We are Michael and Katti Smith. We have both enjoyed respective careers in Accounting and Insurance; however, the experience of losing our home in the 2015 Rowlett tornado had a profound effect on us. It was far more than simply suffering a total loss. It created a need to be more involved within our community to provide an unfulfilled service within our community. We realized we could provide restoration services in a very different way. Because of our experience, we could provide the services with empathy, compassion, and integrity. Our goal is to handle each event with said empathy, compassion, and integrity and assist our clients during a stressful time to help make them whole again.
With our business experience, we place a large emphasis on providing exemplary customer service. Whether we are handling a sudden loss event or simply cleaning a customer's carpets, we have a unique approach. We focus on the experience for the client. Our mission statement is simple and succinct - Treat others the way we want to be treated.
Katti has over 16 years of insurance industry experience and can help navigate the claim process and explain current coverage.
Michael has a wide range of leadership experience in construction, transportation and accounting and is a very hands-on professional.
Together with our complimentary skillsets and desire to help others and build something special within their community, we believe that we are well poised to deliver the level of service that we would expect in their own home. We both have servant's hearts and are excited to have the opportunity to provide our community with excellent services.
Lone Star State Mitigation stands behind all of our work. Our owners and technicians receive ongoing training and have the most current certifications and licensing to best be able to handle any situation that arises. Each service technician has been trained and certified by the Institute for Inspection, Cleaning, and Restoration Certification (IICRC). We have committed the resources, time, and energy to do this because we understand the importance of being prepared for every situation. With proper equipment and training, our staff are able to do a thorough job - whether you have a foot of water in your home, a mold problem, or roof damage from a storm.
Boutique Restoration firm where the personal touch is our specialty.
Separate ourselves from the big corporate firms by our four pillars